Guest Booking Notification Email
Make communicating to your Guests easier and more professional with automated emails.
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By default, your guest should receive an automated email after they complete your online booking form.
What Should It Say
- Firstly the email should acknowledge receipt of your prospective Guest’s enquiry and confirm back to them the dates that they have expressed an interest in.
- The message in the email should be clear in stating whether the booking is confirmed (if payment has been taken) or subject to confirmation and availability checking by the Owner.
- The email should provide a contact name and a means of contacting you, The Owner, direct if they have any questions.
- In the cases of booking enquiries that are subject to manual Owner approval and confirmation, the automated message should also offer a guide as to how long this will take.
Go to OWcal > Emails
Locate the default ‘Customer Notification’ email template
Edit The Existing Template
Click the pencil icon (circled on image below) to make changes to the template
Using Variable Booking data
Notice that variable data – information supplied by your guest – is presented in brackets.
[customer_email] = your guest’s email address for example.
[resa_check_in] = the check-in date.
A full list of these variables that can be included in the template are listed directly underneath the list of Email Templates.
Triggering when the Email should be sent
You will likely want this particular email to be triggered automatically ‘Upon Event’. That event being upon ‘New Reservation (from customers)’
You do have the flexibility to create different letters
Reservation Status
There are three different Reservation Status’ and you could create different letter templates for each one:
‘Paid’ – For Last Minute bookings paid in full
‘Not fully paid’ – For bookings where a deposit has been paid
‘Unpaid’ – For bookings where Instant Payment has not been enabled
What Makes Owners Websites So Different?
We at Owners Websites are Holiday Home Owners as well as Website Designers.
Our services have been developed to suit Holiday Home Owners – and not just customers looking for Website Design. We provide all the features you need (or may need in the future) to successfully manage your holiday home’s website and to deliver bookings to your website.