Guest Booking Confirmation Email

Knowledgebase Article - Guest Booking Confirmation Email

By default, your guest will receive an automated email when they complete your online booking form.

The purpose of this email should reassure your Guest that their booking form has been sent, and give them a contact name and contact details so that they can get in touch with you. You could also include an attached document like a welcome guide, house rules or directions.

To change the email go to OWcal > Emails and alongside the Customer Notification email, click on the pencil icon to edit the email text.

If you don’t want this email sent to customers, you can stop it by selecting “Not automatically sent” from the dropdown box.

Don’t forget to click the Save Button after you’ve finished editing.

Hello [customer_name],

Thank you for choosing to stay with us! We are pleased to confirm your reservation as follows:

    • Check-in date:
    • Check-out date:
    • Number of adults:
    • Number of children:
    • Accommodation:
    • Price:

    See you soon!

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